Complaints and Advocacy Links
Complaint Organisations
- National Disability Abuse and Neglect Hotline: 1800 880 052
- NDIS Quality and Safeguards Commission
- NSW Ombudsman – for complaints about most NSW Government Services
- Commonwealth Ombudsman – including Private Health Insurance Ombudsman
- NSW Dept Fair Trading
- Energy and Water Ombudsman NSW
- Health Care Complaints Commission
- Telecommunications Industry Ombudsman
- Financial Industry Ombudsman
- Australian Human Rights Commission – handles complaints about unfair treatment or discrimination: 1300 656 419 or (02) 9284 9600
- Australian Centre for Disability Law – provides free legal advice and represents people in disability discrimination cases – 1800 800 708
- Complaints Resolution Centre and Referral Service – handles complaints Australia wide about disability employment and advocacy services funded by Commonwealth Departments of Families, Housing, Community Services and Indigenous Affairs 1800 880 052 or 1800 301 130 (TTY)
- Taxi Customer Feedback Management System
- Complaints about Public Transport including Taxis and Rideshare
Advocacy Services
- Disability Advocacy Finder
- Disability Advocacy NSW
- Synapse
- Physical Disability Council NSW
- Council for Intellectual Disability NSW
- Family Advocacy
- Multicultural Disability Advocacy Service
- First People’s Disability Network
- Intellectual Disability Rights Service
- Advokit – Disability Advocacy Network Australia Limited (DANA)
NDIS Complaints
NDIS Appeals
Disability Advocacy NSW have created two 19-page PDF booklets for people who need help understanding what they can do when things haven’t gone right with the NDIS:
- 1/ NDIS Help – I Can’t Get Access to the NDIS. What Can I Do?
- 2/ NDIS Help – I don’t think I’m getting enough support. What can I do?
You can also visit the NDIS page on the Disability Advocacy NSW website
We try our best to keep these links up to date, but if you find a link that no longer works, please let us know.