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Disability Gateway

The Disability Gateway is for all Australians with disability, whether they are a National Disability Insurance Scheme (NDIS) participant or not.

The Disability Gateway is available at disabilitygateway.gov.au and the dedicated Disability Gateway phone line is 1800 643 787.

Who is eligible to call the 1800-phone number?

Anyone can call the Disability Gateway. The Disability Gateway service has been created for people with disability, their families and carers to use to have direct access to information and other services. The Disability Gateway is for all Australians with disability, whether they are a National Disability Insurance Scheme (NDIS) participant or not.

Why should people use this website?

The Disability Gateway seeks to improve access to information about disability services and supports that is currently difficult to navigate using several search methods. For example, the Disability Gateway will assist people with disability to find a local advocacy service, disability related events and disability service providers.

Who was involved in the consulting process?

The Department of Social Services has and will continue to consult with people with lived experience of disability and the broader disability sector, to ensure their needs and expectations are considered in the design of the Disability Gateway.

How will the Government ensure that the Disability Gateway services are accessible and appropriate?

The Department of Social Services has consulted with people with lived experience of disability and the broader disability sector, to ensure their accessibility needs and expectations were considered in the design of the Disability Gateway.

Experts in Web Content Accessibility Guidelines (WCAG) and user experience were also engaged during the website design process, to ensure the site is accessible and fit for purpose and to ensure that the website complies with Digital Transformation Agency guidelines.